Adrienne W Thomas

• Assist with training and development activities and strategies.
• Updated closed captioning files and loaded them into LCMS.
• Revised Rise courses for Stress Management.
• Audited courses for branding and content accuracy.
• Mapped plan to update the library of courses in LMS.

• Assist with training and development activities and strategies.
• Develop a training curriculum to increase homegrown brand strategy.

• Manage back-channel technical support for 10-100 participants and the primary facilitator.
• Facilitate for a group of up to one hundred with chats, timekeeping, attendance, breakout rooms, reduction of noise, and polls.
• Zoom and Mural whiteboard support. 

• Update previous e-learning to PowerPoint and Articulate Storyline to use in LMS.

• Designed and created learning performance support tools, including PowerPoint video, and Meeting-In-A-Box, and added graphic design visuals to text-only existing slide decks for the Compliance department.

• Consulted with learning and development partners to map out a strategy and create formal training for Compliance employees.

• Developed e-learning curriculum using rapid development process with Articulate Storyline software for Charlotte-area business owners who received Paycheck Protection Loans from Covid-19 to help them prepare for a future crisis. 

• Designed IT professional e-learning and virtual training using Articulate Rise and Storyline software for LMS for returning citizen’s project.

• Managed projects from inception to completion.
• Assessed needs and developed ILT, VLT, and e-learning content. Produced participant guides, facilitator guides, and multi-layered PowerPoint presentations for instructor-led instruction including video and sound production.
• Delivered projects within the deadline, monitoring project plans, timelines, and issue logs 

• Delivered payroll customer service and ADP software instructor-led training to 100+ new non-payroll contract employees. Developed pre-work, facilitator, participant guides, learning games, job aids, and assessments for participants. Administered training curriculum using learning management system (LMS) tools including Cornerstone, Learning Edge, and Question Mark. We tracked training metrics.
• Promoted assimilation into the company culture and built technical skills for new hires of diverse ages, education levels, and work experience by conducting training over their first 90 days of employment
• Improved soft skills by conducting virtual training via WebEx and Live Meeting for topics such as Customer Service, Crucial Conversations, and Net Promoter System, using breakout rooms, real-time polls, remote technical help, quizzes, and attention monitoring tools
• Evaluated the effectiveness of training by providing training metrics for attendance, participation, assessment scores, and job readiness
• Received evaluation scores for overall trainer instructor-led and virtual instructor-led evaluation scores of 95% and overall course evaluations of 91%

• Delivered classroom delivery training for a newly implemented change management curriculum.
• Developed localized interactive participant and facilitator guides. Video and sound production for curriculum.

Studied marketing and speech communications.

Area 31, Director, Region 7, District 3.

President-Elect | 2022

Vice President of Programs | 2019-2021